Terms & Conditions

MISSING PARTS OR ITEMS

Missing or Damaged Items

We inspect and pack every order with great care, but if something is amiss, please let us know right away so we can make it right!

  • 48-Hour Reporting Window: Please inspect your order upon delivery and notify us of any missing, broken, or faulty parts within 48 hours of receipt.

  • Replacements: As a small business, we strictly enforce this 48-hour notification window to qualify for free replacements or parts. Reports made after this timeframe may be subject to additional postage or replacement charges.

  • Proof of Damage: If an item arrives broken or incorrect, please email us with your order number and clear photos of the issue and packaging.

Returns Policy

Please refer to our Refunds and Returns Policy

 

Privacy Policy

Please refer to our Privacy Policy

 

Cookie Policy

Please refer to our Cookie Policy

Napkins

whilst we try to our best to label napkins correctly for copyright and usage purposes occasionally a mistake might be made, therefore it is your responsibility to make sure you are using them correctly for your individual purpose.

 

  • Shipping Policy

    Dispatch & Delivery

    • Courier: All UK orders are sent via Royal Mail.

    • Processing Time: Items are usually dispatched within  2 working days.

    • Tracking: A tracking number is provided via email once your order is dispatched.

      • Note: Standard 1st and 2nd Class services do not provide step-by-step live tracking, but they do provide official proof of delivery upon arrival.

    Address Accuracy

    Please ensure your delivery address is correct at checkout. Shipping labels are generated automatically using the exact details provided when placing your order, and we cannot be held responsible for items sent to an incorrectly supplied address.

    Delayed or Missing Parcels

    If your package has not arrived within 1 week of receiving your completion notification, please contact us so we can check your tracking status.

    • Reporting Window: Missing parcels must be reported to us within 10 days of order completion so we can take immediate action with Royal Mail.(Royal mail policy)

    • Claims Process (Royal Mail Policy): Royal Mail requires a waiting period of 10 working days past the estimated delivery date before a parcel is officially classed as lost.

    • Resolutions: Once this 10-working-day period has passed, we will submit a claim with Royal Mail and gladly send out a replacement or process a full refund.

Please contact us using our details below:

Email: info@craft-blanks.co.uk